Born in the Cloud
Our virtual contact center has a powerful backbone.
Innovative solutions require innovative technology.
StatesideBPO agents are college educated and passionate about their position. This level of support is innovative within the Contact Center industry, but requires equally innovative technology solutions to bring our workforce into the fold. These pillars of our infrastructure create an environment that is much more efficient and secure than most brick and mortar centers.
Omni-channel Contact Center
We partner with the largest Cloud-based Telephony Provider in the contact center market place. This platform is flexible and leverages a stable environment with fast ramp capabilities and the ability to integrate with IVR, Call Handling, and Customer Relationship Management systems. We have the technology to communicate with your customer base across every current channel in the marketplace.
Why did we select our telephony partner?
We chose the best.
99.99% Uptime Guaranteed
We have a development team that understands the contact center environment. Bit-Lever is a marriage of flexibility and rapid application development. Many contact center organizations are starting to utilize large CRM systems that were not designed for the contact center, but are able to change very quickly. There are other centers that utilize contact center software that is designed specifically for our industry needs, but lacks the flexibility of these other generic systems.
Bit-Lever is the combination of these approaches; rapid application development and Contact Center specific design. We offer dedicated staff to keep up with all your changing needs.
Customer Satisfaction Surveys
We partner with a company that provides reliable customer satisfaction surveys. With our advanced metrics, up-to-date analytics, and customizable reports, you can hear every customer’s voice and act on it all.