News - StatesideBPO

News

24
Apr

Now Hiring: Training And Development Manager – Ft. Myers Florida

Job Summary The Training and Development Manager will be responsible for the creation, coordination, management, and successful delivery of the Training Department’s client and corporate-driven training programs. Ability to execute successful delivery of course content to support the development, productivity, and retention of our employees. Job Requirements: Understands the day-to-day nuances of the front-line employee Highly proficient with MS Office

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24
Apr

Now Hiring: Workforce Management Analyst – Fort Myers, FL

We are looking for a passionate, analytical, and organized workforce analyst to join our team to work in our corporate headquarters in Fort Myers, FL. We are seeking a dedicated candidate who strives for performance-based career growth. Our ideal candidate possesses experience with workforce optimization software and Microsoft Office Suite in a contact center environment. Strong analytical, as well as

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24
Apr

Now Hiring: Customer Experience Manager – Philadelphia, PA

 Job Overview: As a member of the High Speed Data Product team, the job of the Customer Experience Manager is to help to drive customer experience efforts for a whole home networking solution. Primary Responsibilities: Monitor key product metrics and customer feedback channels. Help to ensure alignment of product messaging across all customer touch-points, including authoring/editing various forms of communications.

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24
Apr

Now Hiring: Lead Generation Specialist – Ft. Myers, FL

Regular, full-time; $10/hour plus incentives Job Description: High energy individual who has ability to work independently to research and uncover new leads: identify best sources of leads, research prospects, cold call prospects, web research, etc. Review various lead sources including competitive shows, analyst recommendations, D&B lists, the web, etc. for qualified leads Make outbound telephone sales calls to qualify leads and

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17
Mar

Now Hiring: Call Center Operations Supervisor – Ft. Myers, FL

The role of a Call Center Operations Supervisor is to motivate and direct the performance and behaviors of their team and develop Customer Service or Sales Specialists; creates and maintains an environment of open communication and leads by example. Forges solid relationships and empowers team members, laying the foundation for a high performing team. Responsibilities: Coaches and develops agents 70%

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17
Mar

NOW HIRING: SENIOR SOFTWARE ENGINEER (Fully Remote)

Senior Software Engineer (Fully Remote)  We are looking for an experienced Senior Software Engineer to work on Bit-Lever’s AgentPro software. The application is built on a modern JavaScript stack: Node.js, Angular, and for newer components, React. The ideal candidate has a passion for JavaScript, and is excited to work in a full-stack environment. The position offers 100% remote within the

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16
Mar

Now Hiring: Training Facilitator

We are looking for a Training Facilitator to be responsible for delivering course content to support the development, productivity, and retention of our employees. ESSENTIAL DUTIES AND RESPONSIBILITIES Ability to work independently Facilitates course material to a minimum number of 10 participants in a group using various adult learning methods such as presentations, discussions, and classroom activities. Instructs participants using a virtual

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9
Feb

Now Hiring: Technical Support/Customer Care Specialist – United States

Salary: 9.00 per Hour – Work From Home The Technical Support/Customer Care Specialist is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department Primary Responsibilities Interacting with Computers: Multi-tasking and navigating using computers and

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20
Oct

StatesideBPO Adds and Expands inContact Solutions to a Growing Global Customer Service Network

Scalable solutions from inContact allow StatesideBPO to increase their customer base and expand into a larger international BPO marketplace SALT LAKE CITY – October 20, 2015 – inContact (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, today announced the expansion of StatesideBPO, an inContact business process outsourcer (BPO) customer, from its original

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14
Sep

StatesideBPO Announces Special Network Marketing Business Unit

September 14, 2015 – Ft. Myers FL – StatesideBPO, a leader in cloud contact center and customer service solutions staffed with disabled Americans and U.S. Veterans, announced the establishment of a special business unit to service Network Marketing Companies and Direct Sales organizations. “StatesideBPO is entering the next phase of growth by targeting specific vertical markets and honing our training

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