The Team behind the Mission.
Creating success because we Listen
We strive to improve every day. No contact center is perfect, but we are obsessed with chasing perfection. We do this because we know that on the road to perfection, we learn how to optimize our processes in order to better respond to the needs of our clients and the needs of their customers.
About the company
StatesideBPO was founded on the idea that a better designed contact center will create a better customer experience. So many of the largest companies within the Business Process Outsourcing industry are valued for their size, but lack the innovation required to provide a positive customer experience.
Your customers live in a connected world, with instant access to information, smartphone applications that help them manage their day-to-day lives on the go, and endless ways to communicate with others. Those same customers should not have to lower the bar when calling in for support.
StatesideBPO is able to fulfill these needs by building teams of engaged individuals, technology designed for seamless interactions, and a flexible infrastructure to meet changing needs. We have a mission to provide career opportunities to Americans with Disabilities and United States Veterans. This is such an important part of who we are because the positions mean more to our team members. Without this innovative approach to staffing our contact centers, we would not be able to create passion and engagement on the other end of the phone.
Americans with Disabilities in the Agent position
Veterans in Management Positions
Our Awesome Team
CEO & Founder
Andy has a leadership background in Quality Assurance and Call Center Operational Management. He started StatesideBPO with a vision to create contact center solutions focused on sustainability and innovation. Contact Center environments can be chaotic and reactionary. Andy believes that a strong mission and a culture focused on passion and innovation can overcome typical Contact Center obstacles and excel.
Director of Information Services
Chris Kurlinski is an Ohio native who relocated to Fort Myers, Florida in 1985. Chris began his technical career as a component level electronics repair technician in the US Marines. Following a series of successful internet startups in the 90’s, Chris was hired as the IT Project Manager for a 6500 acre 1 Billion dollar resort being built in the Mountains of North Carolina. Most recently Chris spent a year assisting banks in pre and post FDIC seizure consolidations ensuring the integrity of data while maintaining the highest levels of security.
Our Virtual Training is Awesome
We have been training virtually for over 12 years. Our tools and training environment make our classroom environments engaging and interactive. This process is the most important part of our business because it instills our culture into every new agent and sets them up for success.