How we do things differently
Building for the future, grounded in the present.
Our employee model and virtual environment leads to some of the lowest attrition rates in the industry. Whatever your company’s business challenges, we provide a seamless Virtual Customer Care solution that is fully customizable with unlimited seat options and quick launch times.
Mission One: Management
We have an ongoing goal to fill one out of every four management positions with a United States Veteran. Why? All veterans make incredible sacrifices for the United States and have some of the most effective backgrounds to manage agents in the field.
Experienced in Managing a Dispersed Team
Disciplined in strategic planning
Mission Two: Agents
We provide career opportunities to Americans with Disabilities. Our Agents are highly educated and experienced, but, in most cases, are unable to commute to a Brick & Mortar environment. Our mission pairs these very qualified candidates with our virtual infrastructure to build incredibly strong contact center teams.
When you partner with StatesideBPO, you’re joining a team that is making a difference in the world and makes a difference to your bottom line. We’re dedicated to doing business with people who want to change their lives and change the world. We don’t want to just succeed, we want to exceed your expectations and expand your business horizons.
A Supervisor at every station.
Our agents have resumes that exceed the experience, education and acumen of the management team at other centers. Every customer that calls in is a potential promoter or detractor of your brand. Wouldn’t you want a higher level of agent handling that conversation?
3.5+ years of college education
7+ years of business experience
Benefits of a Virtual Contact Center Approach
Flexible & Easy to Deploy
Minimal Start-up Costs
Better Customer Service
No Capital Expenditure & Quick Ramp Times
We have International partners structured like us with agents throughout Europe and Asia.
This partnership allows us to offer live support in over 10 languages. We can provide native speakers for your native customers.
Virtual Call Center & Customer Service
We can design and implement a solution tailored for your needs
Discover for yourself how a responsive, scalable and flexible customer contact center can deliver the right message to your customers and increase growth for your organization.