Call Center Services | Call Center Agent | StatesideBPO

Our brand is Customer Satisfaction.

Experience as a Service.

Call Centers that solve problems, not create them.

Whether you need 24x7x365 live support, seasonal programs, after-hours or overflow customer service agents, our flexible call center solutions will support your operational needs. We offer a full range of Call Center Services within any channel and serving any business process.

Customer Care Centers

Our know-how and expertise will help you build a relationship with your customer that lasts. We can work with your existing contact centers or create new, full-featured customer contact centers to your exact needs.

Inbound Sales

Your sales center is an extension of your brand, with a call centers customer service being of the utmost importance. At StatesideBPO, our proven sales approach combined with professional agents and cutting edge technology enable us to add to your bottom line, one call at a time.

Omni Channel Services

Your customers are talking online, on the phone and on social media. Be a part of that conversation and join in the dialog with our multi-channel response system that covers the complete spectrum of customer interactions.

Multilingual Services

Your competitors see language as a market barrier. We see it as an opportunity to create new markets and better serve existing ones. We can help build call center operations that reaches customers their way, in their language.

Specialized Support

The very best customers and contacts deserve nothing less than the very best service available from their customer support call center, customer care call center, tech support call center, and virtual customer service. Our call center monitoring and industry-leading resources can provide the level of care and knowledge needed to meet and exceed the expectations of demanding clients.

Building with vision

We know that when we assist our clients in improving results, we will have more opportunities to solve other complex customer communication challenges as a partner vs. being a vendor. That’s why we work to build long-term solutions that are right for your organization.

SOFTWARE AND REPORTING

Our development team will design and implement data feeds to give you a single, concise snapshot of our center’s performance.

Custom Designed Training

We will work with your existing training program or bring in expert consultants to redesign and optimize your existing curriculum or create a new training plan that brings results.

European and asian partners

We have partners operating worldwide with the same virtual model we use in the U.S. We can help build call center outsourcing services for international operations with as a few as 25 Full Time Agents in each locale.

People

Whether you need inbound customer care, inbound product support, inbound technical support for callers, or support for customers that prefer e-mail, chat, mobile, or social media, we can communicate with your customers with our dedicated, 24X7 staff selected and trained to meet even the most demanding requirements.

Technology

With StatesideBPO, there is no need to upgrade your phone handling systems. We provide fully featured and redundant contact handling systems that give our clients the same flexibility as if they owned the systems themselves. Our clients have the same visibility into our contact handling software and reporting as we do, providing 100% transparency in real-time contact center results.

Process

Our teams are experienced in Six-Sigma, COPC, and IAOP outsourcing process improvements to provide more than handling our client’s tasks. We are experienced outsourced customer service operators who provide before launch and after launch expertise to work with our clients to automate routine functions, improve first contact rates, and provide ways to improve customer self service, even when it reduces our revenues.

Work with our team

Call Center Services

We will bring in our expert team to assess your needs.

Training consultants will review your existing materials or create a new curriculum from scratch to compliment your outsourced call center services. This allows your team to provide the best in service.
We will design a program to encompass your contact center needs, inbound sales support, and outbound customer service with complimenting technology.
Our project management team will create a timeline to launch call center service that can start in as little as six weeks.
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