Garrett will be responsible for StatesideBPO’s (“Stateside”) global sales and marketing organization, and will be accountable for revenue, profit and client satisfaction in the sourcing markets in which Stateside does business. In this role, Garrett will lead Stateside’s business development and client engagement teams. Garrett’s responsibilities will include a focus on engaging a Disabled and Military Veteran work force, managing the Company’s strategic partners with technology platform-based solutions, supplier diversity, and contact center solutions in nearshore and offshore locations. As a member of Stateside’s senior leadership team, Garrett will be actively involved in developing the Company’s proprietary software for service quality assurance solutions.
Garrett joined the Company earlier in 2015. He previously held senior executive roles with Eventus Solutions Group, a contact center centric consulting and managed service firm, and IBM Global Services where he gained extensive sales and contact center experience as an executive level manager. Prior to that, Garrett was Vice President of Teletech Inc., and also managed a number of key client relationships for notable IPO’s and turn-a-rounds in the early 2000’s.
“Through all of his assignments, Garrett has built a reputation for demonstrating a passionate sense of urgency and tremendous capacity to execute” said StatesideBPO CEO Andy Schrider. “We look forward to leveraging Garrett’s proven track record of working with enterprise customers and driving operational excellence in large contact center organizations.”
“I am excited to join the team at StatesideBPO” said Garrett. “They have successfully created a unique business model as a pure-play virtual BPO company, servicing emerging and Fortune 1000 clients with Stateside’s integrated BPO services. They combine front office-facing customer management services and customer experience with high-quality improving solutions. I look forward to building on these initiatives, ensuring our clients’ continuous drive for a better return on investment by improving overall performance.
Garrett holds a Bachelor’s Degree from Auburn
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