Hiring model success.
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Real compliments from customers speaking to our Agents.
The customer complimented our Agent’s patience and understanding and explaining the next part of the process so we can get out there and start addressing the problem.
Mr. XXX said when he called he was totally stressed out and the Agent assured him he had called the right place to get his issue taken care of.
I spoke to Mr. XXX today who said he works in Customer Service and it is rare to get such great service. He said our Agent took extra time with him and treated him way better than competing companies in his local area.